About the company Our client is a highly regarded dental group with a strong reputation across cosmetic dentistry, dental implants and general dental care. Their premium cosmetic clinic is positioned in one of Sydney’s most prestigious areas and delivers a high-end patient journey for patients seeking advanced aesthetic and restorative treatment. This is an excellent opportunity for a confident and people-focused Practice Manager who enjoys building team culture, coaching staff and creating a polished patient experience in a premium healthcare setting. About the position Our client is looking for an experienced Practice Manager to lead a premium cosmetic dental clinic in Sydney’s eastern suburbs, with a strong focus on team leadership, culture and performance. Reporting to the CEO, you will be responsible for guiding the front-of-house and clinical support teams, setting clear expectations and ensuring the practice runs smoothly each day. You will be a visible leader on the floor, supporting staff, managing patient flow and creating an environment where the team feels confident, accountable and motivated. The clinic provides a range of high-value dental treatments, including veneers, dental implants, crowns, teeth whitening, Invisalign, smile makeovers and other cosmetic procedures. Your role will be to ensure the team delivers a consistent premium experience from the first enquiry through to post-treatment follow-up. Key responsibilities include: Leading, mentoring and developing front-of-house and clinical support teams Building a positive, professional and accountable team culture Supporting recruitment, onboarding, training and performance management Setting service standards and ensuring they are delivered consistently Managing daily workflow, appointment book structure and patient flow Coaching the team to improve communication, conversion and patient retention Handling escalated patient concerns with professionalism and discretion Working closely with senior leadership on reporting, performance and operations Supporting process improvement across scheduling, systems and patient experience Ensuring compliance, presentation standards and operational consistency Key Requirements Proven experience in dental, medical aesthetics or premium healthcare management Strong people leadership skills across clinical and non-clinical teams Ability to coach, motivate and hold team members accountable Experience with recruitment, onboarding, training and performance management Strong understanding of premium patient service and high-end healthcare delivery Confident managing patient concerns and supporting complex treatment journeys Commercial awareness across appointment books, chair utilisation and revenue Highly organised, composed under pressure and solutions-focused Experience with Dental4Web and HubSpot highly regarded Familiarity with AHPRA compliance requirements is desirable On offer Opportunity to join our clients' team in a leadership-focused Practice Manager role Premium cosmetic dental clinic in Sydney’s eastern suburbs Direct exposure to senior leadership and strategic decision-making Strong opportunity to shape team culture and service standards Support from a broader dental group with established systems and resources Work with a high-performing team across cosmetic and implant dentistry Hands-on leadership role with genuine influence over daily operations Excellent career opportunity for a Practice Manager who leads from the front Contact details For more information, please contact Louisa Hancock Principal Associate via email: louisa@gorillajobs.com.au Apply now to join our clients' team and lead a premium dental team focused on excellence, growth and patient care!
